Privacy Notice – Al Alawi Auto Maintenance Establishment

Last Updated: September 1, 2025

We value your privacy. At Al Alawi Auto Maintenance Establishment, based in Al Maabilah, Muscat, Oman, we handle your information carefully and transparently. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit alawiauto.com, contact us, or use our workshop services.

What Personal Information Do We Collect?

• Information You Provide: Name, phone number, email address, and vehicle details when you book, request a quote, or message us.
• Automatic Information: IP address, device/browser info, and usage data captured through cookies and similar technologies when you visit our site.
• Information from Other Sources: Updated contact details or service history from partners (e.g., payment or delivery providers) to keep records accurate.

How We Use Your Information

• Provide and manage appointments, estimates, repairs, and after-service support.
• Communicate with you about bookings, approvals, invoices, and updates.
• Improve our website, services, and customer experience.
• Comply with Omani laws and regulatory requirements.
• Send service reminders or promotions when you consent (you can opt out anytime).

Cookies & Other Identifiers

We use cookies and similar identifiers to recognize your browser, improve site performance, and measure marketing. You can adjust your browser settings to block cookies; some features may not work correctly if cookies are disabled.

Do We Share Your Information?

We do not sell your personal information. We share it only as needed:

• Service Providers: Payment processors, IT/hosting, analytics, or courier partners who help operate our business under confidentiality obligations.
• Legal Compliance: When required by applicable law, regulation, or government request.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, subject to this Policy’s promises.

How Secure Is Your Information?

• Encryption and secure transmission where applicable.
• PCI-aligned handling for card data through our POS/payment partners.
• Access controls and staff training to reduce unauthorized access risks.

While we take reasonable measures, no method is 100% secure. Please protect your devices and communications.

Advertising & Personalization

We may show offers based on your interaction with our site. We don’t disclose information that directly identifies you to third-party advertisers. You may opt out of marketing emails or WhatsApp at any time.

Your Choices & Rights

• Request access to, correction of, or deletion of your personal information.
• Opt out of marketing messages (email/WhatsApp/SMS).
• Manage cookies in your browser settings.

Children’s Privacy

Services are intended for adults/vehicle owners. We do not knowingly collect data from children under 13. If we learn of such collection, we will delete it promptly.

Conditions of Use & Updates

Your use of our services is subject to this Privacy Policy and any posted workshop/service terms. We may update this Policy; the most current version will be posted here with the “Last Updated” date.