Service Terms – Al Alawi Auto Maintenance Establishment

Last Updated: September 1, 2025

By accessing alawiauto.com or authorizing work at our workshop in Al Maabilah, Muscat, Oman, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

1- Definitions

• “Al Alawi Auto”, “we”, “us”, or “our” means Al Alawi Auto Maintenance Establishment.
• “Customer” or “you” means the vehicle owner or authorized representative using our services or website.
• “Services” means inspections, diagnostics, repairs, parts supply, and related workshop services.

2- Appointments & Vehicle Drop-off

• Appointments can be booked via WhatsApp, phone, or onsite. Walk-ins are welcome, subject to availability.
• Bring your vehicle registration and any previous repair records if available.
• We may road-test your vehicle before/after service; you authorize reasonable test drives for diagnostics and quality checks.

3- Estimates, Authorization & Changes

• We provide written estimates (digital or printed) detailing parts, labor, taxes, and expected timelines.
• No additional work is performed without your approval. If new issues are found, we will request authorization before proceeding.
• Estimates are based on observed symptoms; complex faults may require staged diagnostics and revised quotes.

4- Diagnostics & Parts

• Diagnostics may include system scans, guided tests, wiring checks, and road tests. A diagnostic fee may apply.
• We use genuine or high-quality OEM-equivalent parts unless you request otherwise. Special-order parts may require a deposit and are non-returnable after order placement.
• Removed parts are disposed of unless you request to keep them at drop-off time.

5- Payments

• We accept cash, bank transfer, and supported cards via POS. Full payment is due upon vehicle collection unless otherwise agreed in writing.
• Invoices include VAT details when applicable. Storage fees may apply for vehicles left beyond 3 working days after completion notice.
• Corporate/fleet work may require a purchase order or pre-approved credit terms.

6- Warranties

• Parts: Manufacturer’s warranty applies (commonly up to 6 months for eligible components such as AC compressors—exact term varies by brand).
• Labor: Limited workmanship warranty for the specific repair performed, as stated on your invoice.
• Wear items, fluids, and customer-supplied parts are generally excluded. Warranty is void if parts are tampered with or vehicle is misused or modified after repair.

7- Customer Responsibilities

• Provide accurate contact information and describe symptoms honestly.
• Remove personal belongings; we are not responsible for items left in the vehicle.
• Notify us promptly of any post-service concerns and allow us to inspect/rectify under warranty where applicable.

8- Limitations of Liability

• To the maximum extent permitted by Omani law, Al Alawi Auto is not liable for indirect, incidental, or consequential losses (e.g., loss of use, time, or income).
• Our total liability is limited to the amount paid for the specific service giving rise to the claim.
• Certain faults may be intermittent or related to prior work by others; results can vary in complex electrical/hybrid systems.

9- Cancellations & Delays

• You may cancel or reschedule; please inform us as early as possible.
• Delays may occur due to parts availability, supplier issues, or additional faults discovered. We will keep you updated.

10- Website Use & Content

• Website content is for general information and may change without notice. We strive for accuracy but do not guarantee completeness.
• Do not misuse the website (e.g., inject code, attempt unauthorized access, or scrape data).
• Logos, images, and content are the property of Al Alawi Auto or respective owners; do not reproduce without permission.

11- Privacy & Cookies

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information and cookies.

12- Third-Party Links & Services

We may link to third-party sites (e.g., maps or social media). We are not responsible for their content or privacy practices.

13- Governing Law & Disputes

These Terms are governed by the laws of the Sultanate of Oman. Disputes shall be resolved by the competent courts in Muscat, unless otherwise required by law.

14- Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with the “Last Updated” date.